The "JaneLink User Privacy Policy" applies to all products and services (collectively referred to as "Services") provided by HYPERGAME TECHNOLOGY LIMITED (hereinafter referred to as "we", "us", or "our"). When you use JaneLink's Services, JaneLink will collect, use, store, and process your relevant information as described below.
JaneLink fully understands the importance of personal information to you and will make every effort to protect the security of your personal information. JaneLink will adhere to the principles of lawfulness, fairness, and necessity, and will collect, use, and process your personal information in accordance with this Privacy Policy. Through this Privacy Policy, you will learn about the following:
I. Information We Collect
II. How We Use Your Personal Information
III. How We Use Cookies and Similar Technologies
IV. How We Share, Transfer, and Publicly Disclose Your Personal Information
V. How We Store and Protect Your Personal Information
VI. Your Rights
VII. How We Protect Minors' Personal Information
VIII. How to Contact Us
IX. How This Policy is Updated
I. Information We Collect
During your use of JaneLink Services, JaneLink collects the information described below in order to provide and optimize our Services and ensure the security of your account. For the version of JaneLink distributed through Google Play, we do not collect your IMEI, IMSI, MAC address, Android ID, phone number, contacts, SMS messages, precise GPS location, or other data types that are not necessary for the features described in this Policy.
1. Account and Profile Information
When you sign in with your Google account, we receive from Google your Google user ID, name, email address, profile picture, and gender (if available). When you sign in with your email address, we collect your email address and the verification code we send to you. When you use Sign in with Apple (where available), we receive the identifier and email information that Apple provides. We also generate an internal user ID and a device identifier to recognize your account and device.
You may optionally provide or edit your nickname, avatar, gender, and birthday. We store these details to display your profile and to allow you to use the Services across devices.
2. Device and Network Information
To provide and secure the remote control and remote assistance features, we collect your device identifier (a randomly generated serial number), device name, operating system, device model, manufacturer, screen resolution, system version, CPU, GPU, memory, and language settings. We also collect your IP address and the country/region, province, and network operator derived from it. We use this information to establish and maintain connections, provide the Services, prevent abuse, and improve compatibility and performance.
3. Content You Upload or Transfer
When you use certain features, we process content you provide or transfer, including:
- Profile avatar images you upload;
- Feedback text and the images/screenshots you submit to customer support;
- Files you transfer between devices;
- Clipboard content you sync between devices;
- Log files you upload for troubleshooting.
This content is processed only to provide the corresponding feature and is not used for advertising profiling.
4. Diagnostic and Interaction Data
To keep the Services stable and improve them, we collect crash/error logs and service quality and performance data, such as frame rate, latency, and packet loss. We also record interaction data related to your use of the Services, including connection records, order records, and operation logs. If you use the controller/gamepad mapping feature, you may choose to report installed application information (such as application name, path, and icon) to enable that feature.
II. How We Use Your Personal Information
We use the information described above for the following purposes:
- To create and authenticate your account, including Google Sign-In, Sign in with Apple, and email login;
- To provide, maintain, and secure the Services, including remote control, remote assistance, file transfer, clipboard sync, and screen casting;
- To process payments and subscriptions, such as through Google Play Billing;
- To detect and prevent fraud, abuse, and security incidents, and to protect the security of your account;
- To provide customer support and respond to your requests;
- To maintain and improve the performance, quality, and security of the Services;
- To comply with applicable laws and regulations.
We do not sell your personal information, and we do not use it to build advertising profiles.
III. How We Use Cookies and Similar Technologies
We may use cookies and similar technologies to recognize your device, keep you signed in, and remember your preferences. You can manage or delete cookies through your browser or device settings. If you disable cookies, some features of the Services may not work properly.
IV. How We Share, Transfer, and Publicly Disclose Your Personal Information
We do not sell your personal information. We only share your personal information in the following circumstances:
1. With your consent. We may share your information when you have given us explicit consent.
2. With service providers. We may share information with service providers who perform functions on our behalf, such as email delivery, cloud storage, and payment processing. For example, when you sign in with Google, Google processes the relevant sign-in information; when you make a payment, the applicable payment provider (such as Google Play) processes the transaction information. We use email delivery and cloud storage providers to send verification codes and store uploaded content. These providers are required to protect your information and use it only for the purposes we specify.
3. With our affiliated companies. We may share necessary information with our affiliated companies, subject to this Privacy Policy.
4. For legal reasons. We may share or disclose information when required by law, legal process, or a mandatory request from a competent government authority.
5. In connection with a business transfer. If we are involved in a merger, acquisition, or bankruptcy liquidation, information may be transferred, and we will require the recipient to continue to comply with this Privacy Policy or obtain your consent again.
V. How We Store and Protect Your Personal Information
1. Storage Location. We and our service providers may store and process your personal information on servers located in China or in other regions where we or our service providers operate, depending on the Service you use and your region. When we transfer information across borders, we apply appropriate safeguards to protect your information in accordance with applicable laws.
2. Retention Period. We retain your personal information only for as long as necessary to provide the Services and for the purposes described in this Policy, unless a longer retention period is required or permitted by law. For example, we retain account information while your account is active, and we may retain certain records for legal, security, fraud-prevention, or accounting purposes for up to 7 years.
3. After the applicable retention period expires, we delete or anonymize your personal information.
4. Information Protection. We use industry-standard security measures, such as encryption in transit and access controls, to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. Nevertheless, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your account credentials confidential.
VI. Your Rights
1. Access and Correction. You can access and update your account information, such as your nickname, avatar, gender, and birthday, in the app. If the information we hold about you is inaccurate, you may request that we correct it.
2. Withdraw Consent. You can change the scope of the information you authorize us to collect and use through the settings we provide. Withdrawing consent may affect your ability to use certain features.
3. Delete Your Personal Information. If you no longer use the Services or have deleted your account, you may request that we delete your personal information, except where we are required or permitted by law to retain it.
4. Delete Your Account. You can delete your account in the app through the account deletion flow (with email verification), or through our Account Deletion page at https://rt.janelink.top/help/delaccount.html. After your account is deleted, we will stop providing the Services to you and delete or anonymize your personal information, except for records we must retain for legal, security, fraud-prevention, or accounting purposes (as described in Section V).
VII. How We Protect Minors' Personal Information
The Services are not directed to children under the age of 13 (or the applicable minimum age in your region). Minors should obtain the consent of their guardians before using the Services. If we learn that we have collected personal information from a minor without verifiable parental consent, we will delete the relevant data as soon as possible.
VIII. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us at:
Email: cloudsupport@kaijia.com
IX. How This Policy is Updated
We may update this Privacy Policy from time to time. If there are changes that materially affect your rights, we will notify you through reasonable means, such as a prominent notice in the app or on the relevant page. If you continue to use the Services after the updated policy takes effect, you are deemed to have agreed to the updated Privacy Policy.